FAQ


Q. How long does it take to arrive after ordering?
A. The number of arrivals varies depending on the shipping destination area. We will ship in 1 to 3 days after product order.
(If there is no date and time, it will be delivered at the shortest.)
 

Q. How much is the shipping cost?
A. Nationwide uniform, normal delivery 700 yen.
A small product of bookmarks and stickers is a Nekopos 400 yen.
It will be free for purchases over 10,000 yen.

 
Q. What kind of payment method do you have?
A. Credit cards are available.

 
Q. What kind of credit card company do you have?
A. Visa, MasterCard, American Express will be available.
  

Q. Is your order from overseas support?
A. Currently not supported, I think that we will be waiting for you as it will respond within the year.

 
Q. Where can I get out of stock arrival and arrival of outlets?
A. Site top, Blue Pilio de Museum shop Twitter, Instagram.

 
Q. I look like a real thing, but where can I see?
A. For now, net mail order is limited.

 
Q. Can I Gift Packaging?
A. Sorry, we do not accept gift packaging services and wrapping services.

Q. Is there a purchase restriction?
Up to 20 items for one account.

 
Q. Can I return or exchange products?
A. Basically we can not handle it.
We will respond to return / exchange only if there is damage or contamination in the delivered product.
Please contact us from your inquiry form.
 



Q. I want to cancel the product.
A.Cancellation has been refused to the delivery system.

 
Q. Can I issue a receipt?
A. There is no issuance of the receipt. Please note.
 

Q. The order has been suddenly canceled. Why?
A. If it is determined that the settlement information deficiencies and the unauthorized order is high, we may cancel without notice in advance for our convenience.
In addition, it is not possible to send a mistake in the shipping address, the zip code, and the format of the phone number can not be sent.
In that case, if you can not reply within 3 days after contacting by e-mail, we will cancel it. note that.
 



Q. Products do not arrive.
The correct address may not be entered. Since you will send an confirmation email, please reply the correct address and order number. If you can not get more than a week, you will be canceled.
 
Q. Email does not arrive.





A. It may be covered by the spam prevention filter.
If you are using a mail prevention filter, please set the filter (Your domain) filter and set it so that you can receive (mail from your domain).